|Second place in Student Services was awarded to the University of Mississippi’s Comprehensive Online Financial Aid Student Self-Service project, which allows students to have “one-stop shopping” for financial aid processing and to provide fast, efficient service to students.
In the comprehensive approach, University of Mississippi students can take care of such university business as class registration, checking grades, completing teacher evaluations, and others through a web portal called “Online Services.” In addition, students can update graduation date, permanent address, and planned enrollment hours in one place, as well as accepting scholarship terms, selecting student loan lenders, accessing promissory notes, applying for summer financial aid, and reporting additional aid. The self-service program then introduced a consolidated scholarship application which could be completed as part of the admissions process or at a later date.
The University of Mississippi program has allowed the institution to realize significant savings in mailing and paper costs, as well as providing noticeable relief in administrative burden. It also allows for the standardized, timely communication of complex information in the administration of financial aid services at the university.